Privacy Policy

This privacy policy sets out how Our Reading Den (we, us, our) use and protects any information that you give Our Reading Den when you use our website. It also explains what rights you have to access or change your personal data.

Our Reading Den is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, you can be assured that it will only be used in accordance with this privacy statement.

Our Reading Den may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.

Who we are

Our Reading Den Ltd. Company No. 12011478

Contact: Samantha Lamacraft



Registered address: 11 Braybrooke Road, Wargrave, RG10 8DU

Phone: 07816 350790

What personal data we collect and why we collect it

We will collect any information that you provide to us when you:

  • Make any enquiry, provide feedback or otherwise contact us by phone, email, post, our website, or any of our social media accounts (such as our Instagram or Facebook pages) or apps.
  • Enter one of our competitions.
  • Submit a book review.
  • Create an account for our website

The information you provide to us might include:

  • Your first and last name
  • Date of Birth
  • Contact information including email address
  • Home Town
  • Home address: if we require your address to send you a prize for any competition won (e.g. reviewer of the month) then we will only retain your home address for as long as it takes to send the prize. We will then immediately delete your home address from our records.
  • Password and login details (if you create an account on our website)

For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

If you are a visitor to the website we will collect certain information about how you use our website and the device that you use to access our website. This might include your IP address, geographical location, device information, (such as your hardware model, mobile network information, unique device identifiers), browser type, referral source, length of visit to the website, number of page views, the search queries you make on the website and similar information. For more information on cookies and what you can do to disable cookies on our website, please read our Cookies Policy.

If you contact us (whether by email, telephone, or social media), we will collect any information contained in any correspondence between us.

If you follow us on Twitter or Facebook, we may also, in accordance with the privacy policies of those social media platforms, collect information about other people that you follow, or interact with, on social media.

Why we collect this information

We collect this information:

  • So that children can submit a book review
  • So that we can determine the age of a child when they write a review which will help us put the reviewed book in the correct age category.
  • So that a child will be able to set up their own “My Reading Den” page
  • So a user can set up a new password if they have forgotten the current one.
  • If we need to contact you with regards to a competition
  • If we need too update you with changes to our Terms and Conditions, Privacy policy or Cookies policy.

Where do we store your personal information and how is it kept secure?

Most of the information you provide us with will be transmitted electronically, e.g. information provided via the website. Information transmitted via the internet is not completely secure and although we will do our best to protect any information transmitted in this way, we cannot guarantee its complete security.

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical and electronic procedures to safeguard and secure the information we collect online.

All information you provide to us will be stored on our secure servers located in the UK in tier 4 data centres. No information you provide to us is transferred to, or stored at, a destination outside the European Economic Area.

We use appropriate technological and operational security measures to protect your information against any unauthorised access or unlawful use. Such as:

  • Ensuring the physical security of our working place
  • Ensuring the physical and digital security of our equipment and devices by using the appropriate password protection and encryption.

Any personal information sent directly to our email address will be stored on a secure password protected computer which is stored in a secure building. This computer is protected by an internet security and anti-virus software.

The basis on which we process your information

We will only ever use your information on the following grounds

  • Your consent (where we request it)
  • Our legitimate interests which means our legitimate business interests in conducting and managing our business and our relationship with you, including the legitimate interest we have in:
  • Personalising, enhancing, modifying or otherwise improving the services and/or communications that we provide to you;
  • Detecting and preventing fraud and operating a safe and lawful business; and/or
  • Improving security and optimisation of our site and services
  • Where we use your information for legitimate interests, we make sure that we take into account any potential impact that such use may have on you. Our legitimate interests don’t automatically override yours and we won’t use your information unless we have other grounds to do so (such as your consent or a legal obligation).
  • Compliance with our legal obligations
  • to protect, investigate, and deter against fraudulent, unauthorised, or illegal activity, (on the basis of our legitimate interests to operate a safe and lawful business or where we have a legal obligation to do so: and /or
  • to enable us to comply with our policies and procedures and enforce our legal rights, or to protect your rights, property or safety of our employees, and share your information with our technical, and legal advisors (and on the basis of our legitimate interests to operate a safe and lawful business or where we have a legal obligation to do so).


When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

An anonymised string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: After approval of your comment, your profile picture is visible to the public in the context of your comment.


If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.


If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you have an account and you log in to this site, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracing your interaction with the embedded content if you have an account and are logged in to that website.

What We do with the Information We Gather

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons;

  • Internal record keeping
  • We may use this information to improve our products and services
  • We may periodically send promotional emails about new products or other information we think you may find interesting using the email address which you have provided, providing we have the requisite permission to do so.
  • To process your entry to any competitions or prize draws (either on the basis of your consent, or performing our contract with you);
  • To administer orders made from our website, and sharing your information with delivery service providers (on the basis of performing our contract with you);
  • We may use this information if you request information about the products you have viewed on our site be sent to you (for example your child’s wish list of books);
  • To carry out research about general engagement with our website, products and services (either on the basis of your consent where we have requested it, or our legitimate interest in providing the right kinds of products and services to our website users);
  • To provide customer service and support (on the basis of our contract with you), deal with enquiries or complaints about our products, website or apps and share your information with our website developer, IT support provider, delivery service, payment services provider as necessary to provide the customer support (on the basis of our legitimate interest in providing the correct products and services to you)
  • We may send you information regarding any changes/updates in our terms and conditions and/or policies

In connection with the purposes and on the lawful grounds described previously, we may share your personal information with third parties we work with to deliver our business. These will be:

  • third party providers of services including hosting, operating or developing the website, site and app analytics, information storage and technical assistance.
  • Any prospective seller or buyer of such business or assets, only in the event that we decide to sell or buy any business or assets; and/or
  • Any third parties (including legal or other advisors, regulatory authorities, courts and government agencies) where necessary to enable us to enforce our legal rights, property or safety of our employees or where such disclosure may be permitted or required by law.

For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

Where we send your data

  • Visitor comments may be checked through an automated spam detection service.

How long we retain your data

  • We will retain your information for as long as it is current (i.e. it is necessary to provide you with the services that you have requested from us).
  • We may, however, retain the information for longer periods where it may reasonably be required for legal proceedings.


Circumstances in which personal information was provided   How long do we keep it?

Information submitted via website contact form


12 months

Contact by any other means (e.g. email or telephone)


12 months
Contact via social media accounts 12 months


A Book Review submission Indefinitely or 48 hours after a request is made by the author of the review to remove it.


Personal account registration:

·        Email address

·        First Name

·        Last Name

·        Username and password

Home Town




Indefinitely if the account has been active within the last 12 months.


If the account is inactive for more than 12 months the user will be contacted. If a user replies requesting their account is deleted this will be done within 7 days of receiving their reply. If we do not receive a reply within 14 days then the account will be immediately deleted.




Home address:·

Requested by email if a user has won a competition prize.


7 days after the date on which the prize was posted.


What rights you have over your data

You have certain rights in respect of the information that we hold about you, including:

Your right to be informed if your personal data is being used. An organisation must inform you if it is using your personal data.

The right to ask us not to process your personal data for marketing purposes.

Your right to get copies of your data. You have the right to find out if an organisation is using or storing your personal data.

Your right to get your data corrected. You can challenge the accuracy of personal date held about you byan organisation.

Your right to get your data deleted. You can ask an organisation to delete personal date that it holds about you.

Your right to limit how organisations use your data. You cn limit the way an organisation uses your personal data.

Your right to data portability. You have the right to get your personal data from an organisation in a way that is accessible.

The right to object to the use of your data. You have the right to object to the processing or use of y our perrsonal data in some circumstance.

Your rights relating to decisions being made about you without human involvement. Decisions are made about you when your personal data is processed automatically.

Your right to access information from a public body. Make a request for information from a public body.

Your right to raise a concern. Tell an organisation if you’re concerned about how they are using your data.

Contacting us

If you wish to action any of these rights you may contact us using one of the following options

Contact: Samantha Lamacraft



Post: 11 Braybrooke Road, Wargrave, RG10 8DU

Phone: 07816 350790


You have the right to complain to the Information Commissioner about the way in which we collect and use your personal data: or telephone 0303 123 1113.

Changes to this Privacy Policy

We may make changes to this Privacy Policy from time to time. We will post any changes to our site, or notify you of any material changes by email.

This Privacy Policy was last updated on 20 May 2019.